Qualifications

1. Educational Background:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. A Master's degree can be beneficial but is typically not required.
• Collaborate with cross-functional teams to gather and define system requirements.
• Implement robust, secure, scalable, and maintainable technology solutions.
• Conduct system performance tests and troubleshooting activities
• Document system designs, processes, and maintenance procedures.
• Provide technical support and training to other team members.

2. Experience::

• Several years (usually 5+) of experience in IT service management or a related field.
• Proven track record of managing IT service delivery teams and processes.
• Experience in designing, implementing, and managing service management processes according to ITIL guidelines.
• Experience with service management tools like ServiceNow, BMC Remedy, or similar.
• Familiarity with change management, incident management, problem management, and continuous improvement processes.

3. Technical Skills:

• Strong understanding of IT infrastructure components and their interdependencies.
• Knowledge of cloud services, cybersecurity practices, and software lifecycle processes.
• Ability to use and manage project management and service management software tools.

3. Soft Skills:

• Strong leadership and decision-making skills.
• Excellent communication and interpersonal skills to interact effectively with all levels of the organization.
• Problem-solving skills and the ability to manage complex IT systems.